1. About This Policy

This Shipping & Delivery Policy explains how orders placed through SHUBH SANKET are processed, dispatched and delivered.

The website is operated by SHUBHSANKET E-COMMERCE PRIVATE LIMITED. In this policy, “we”, “us” and “our” refer to the company, and “you” refers to the customer placing an order.

Website: [Insert your official website URL]

2. Order Processing

After you place an order, you should receive an order confirmation through the contact channel provided during checkout, subject to successful processing of your order.

Orders are processed after payment confirmation, where prepaid payment applies, and after the required order details have been verified. Processing may take longer during holidays, sale periods or unexpected operational disruptions.

An order confirmation does not necessarily mean that dispatch has occurred. Dispatch confirmation or tracking details may be provided separately when available.

3. Delivery Estimates

Estimated delivery dates or timeframes, when available, will be shown at checkout or communicated through an order update.

Delivery times can vary according to the delivery PIN code, product availability, courier service, weather, public holidays and other circumstances outside our reasonable control.

Unless a specific delivery commitment is expressly confirmed, delivery estimates are indicative and are not guaranteed dates. We will make reasonable efforts to process and dispatch orders promptly.

4. Shipping Charges

Applicable shipping, handling or other delivery charges, if any, will be displayed at checkout before you confirm your purchase.

Shipping fees may depend on factors such as the destination, order value, package weight and available delivery service. Any free-shipping offer will be subject to its stated eligibility conditions.

Please review the final order summary before placing your order. We will not intentionally add an undisclosed delivery charge after an order is confirmed.

5. Delivery Address and Contact Details

Please provide a complete and accurate delivery address, PIN code, recipient name and reachable phone number at checkout.

If you notice an error after placing an order, contact us as soon as possible. We will try to assist with corrections before dispatch, but changes cannot be guaranteed once an order has been packed, handed to a courier or shipped.

We may contact you to clarify address details or resolve a delivery issue. Please respond promptly to avoid unnecessary delays.

6. Order Tracking

Where tracking is supported by our fulfilment or courier service, tracking information will be shared after dispatch.

Courier tracking systems may take time to show the latest status. If your tracking link is unavailable or has not updated for an unusual period, please contact our support team with your order number.

Tracking availability depends on the delivery service used for your order.

7. Delivery Attempts and Receipt

Please ensure that someone is available to receive the parcel at the delivery address. The courier may contact the recipient or make additional delivery attempts according to its own procedures.

If delivery fails because the recipient is unavailable, the address is incomplete or the courier cannot contact the recipient, the courier may reschedule delivery or return the parcel to us.

Any resulting reshipping, cancellation or refund will be handled according to the applicable order terms and consumer law. We will communicate any relevant next steps where reasonably possible.

8. Delays and Service Disruptions

Delivery may be delayed due to severe weather, transport interruptions, strikes, public holidays, restricted access, regulatory checks, courier network issues or other circumstances beyond our reasonable control.

If we become aware of a material delay, we will make reasonable efforts to provide an update using the contact details associated with your order.

Nothing in this policy removes any consumer rights or remedies available under applicable law.

9. Damaged, Incorrect or Missing Items

Please inspect your parcel and the products received. If an item is damaged, defective, incorrect, expired, or missing from the parcel, contact us as soon as reasonably possible after delivery.

Please include your order number, a description of the issue and clear photographs of the outer packaging, shipping label and affected product where available. Please retain the packaging until the issue has been reviewed.

We will review the information and communicate the available resolution, which may include replacement, refund or another appropriate remedy in accordance with our Return, Refund & Cancellation Policy and applicable law.

Reasonable reporting requests help us investigate issues, but they do not override rights you have under applicable consumer law.

10. Undeliverable or Returned Orders

If a parcel is returned to us because of an incorrect address, repeated failed delivery attempts, refusal of delivery or another delivery issue, we will review the circumstances and contact you where possible.

Depending on the circumstances, we may offer redelivery, cancellation or a refund in accordance with the applicable policy and law. Any deductions or additional charges, if legally permitted, will be explained before a resolution is finalised.

We will not apply this section to avoid a remedy where the failure was caused by our error or where a remedy is required by law.

11. Product Packaging and Food Safety

Our spice and masala products should be handled and stored according to the instructions on the product label. On receipt, store products in a clean, dry place and follow any specific storage guidance provided.

If the seal is broken, the packaging appears tampered with, or the product seems unsafe, do not consume it. Contact us with your order details so the matter can be investigated.

12. Changes to This Policy

We may update this policy when our delivery arrangements, business practices or legal obligations change. The latest version will be published on this page with its effective date.

Changes will not remove rights that apply to an order already placed where applicable law protects those rights.

13. Contact Us

For shipping, delivery or tracking questions, contact:

SHUBHSANKET E-COMMERCE PRIVATE LIMITED
Email: shubhsanketpvtltd@gmail.com
Registered office: Shop No. S-09 A Wing, S N 8/5 Vishwa Residency, Dhayari, Pune, Haveli, Maharashtra, India – 411041.
CIN: U47912PN2026PTC254228

Please include your order number in your message. Do not send full card details, passwords or payment PINs by email.