1. Introduction and Acceptance

This website is operated by SHUBHSANKET E-COMMERCE PRIVATE LIMITED under the brand name SHUBH SANKET (“we”, “us” or “our”). Our brand tagline is “AUTHENTIC TASTE OF INDIA”.

These Terms & Conditions govern your access to and use of [Insert your official website URL], including browsing, purchases and related services.

By using the website, you agree to these terms and the policies linked on the website. If you do not agree, please do not use the website. Mandatory rights under applicable law remain unaffected.

2. Eligibility and Customer Accounts

You must be legally capable of entering into a binding contract under applicable law to place an order. If you are not legally capable of contracting, you may use the website only with the involvement of a parent or lawful guardian where permitted by law.

If account registration is available, you are responsible for providing accurate information and taking reasonable steps to protect your account credentials. Notify us if you suspect unauthorised access.

We may take reasonable steps to investigate suspected fraud, misuse or security issues, subject to applicable law.

3. Products and Descriptions

We may offer spices, masalas and related food products through the website. Product pages are intended to describe the items offered, including available pack sizes, ingredients and other information relevant to a purchase.

We make reasonable efforts to present product descriptions, photographs and colours accurately. Actual appearance may vary slightly because of photography, display settings, natural ingredient variation or packaging updates.

Please read the product label and product-specific information before purchase or consumption. If you need clarification about ingredients or allergens, contact us before ordering.

4. Prices, Offers and Availability

Prices, applicable taxes, delivery charges and the final amount payable will be shown during checkout, as applicable. Please review the order summary before confirming your purchase.

We may change prices, product ranges or promotional offers from time to time. A change will not override a confirmed order except where correction or cancellation is permitted by applicable law and the circumstances are appropriately communicated.

If a clear pricing, listing or stock error affects an order, we may contact you to explain the issue and discuss an appropriate lawful resolution. We will not use an error as a reason to disregard mandatory consumer rights.

Offers may have eligibility conditions, validity periods or quantity limits. Any such conditions should be displayed with the relevant offer.

5. Orders and Order Acceptance

When you submit an order, you are making a request to purchase the selected products at the displayed price and on the stated terms.

An automated order acknowledgement confirms that we have received your order; it does not necessarily confirm dispatch. Order acceptance and dispatch will be communicated through the order process used on the website.

If an order cannot be fulfilled due to stock unavailability, an apparent listing error, a payment issue or another legitimate reason, we will take reasonable steps to notify you and arrange an appropriate cancellation or refund where applicable.

Please check your cart, delivery details and order summary carefully before completing the purchase.

6. Payments

Available payment methods will be shown at checkout. Payments may be processed through third-party payment service providers and are subject to their applicable terms and security procedures.

You must use a payment method that you are authorised to use. Do not share your card PIN, banking password, one-time password or other confidential authentication information with anyone claiming to represent us.

If a payment is debited but an order is not confirmed, or if a payment appears duplicated, contact us with the transaction reference and relevant order details. We will review the issue and coordinate with the payment provider where needed.

7. Shipping and Delivery

Shipping charges, delivery estimates and available delivery options will be shown at checkout or communicated through the order process where applicable.

Delivery timing may depend on the destination, product availability, courier operations, holidays, weather and other factors. Unless expressly confirmed, estimated delivery dates are not guaranteed.

Please provide an accurate address and reachable contact details. For full details, refer to our Shipping & Delivery Policy at [Insert shipping policy page URL].

8. Cancellations, Returns and Refunds

Order cancellations, returns, replacements and refunds are governed by our Return, Refund & Cancellation Policy, available at [Insert return and refund policy page URL].

Food products may have specific return or hygiene considerations, but such considerations will not be applied to deny a remedy required by law, including where an item is defective, damaged, incorrect or otherwise legally eligible for a remedy.

If there is a problem with your order, contact us promptly with the order number and relevant details so that we can review it.

9. Food Handling and Product Information

Read all packaging instructions, ingredient declarations, allergen information, dates and storage guidance supplied with a product. Follow any preparation and storage directions stated on the label.

Do not consume a product if its packaging appears tampered with, its seal is unexpectedly broken or it appears unsafe. Contact us to report the issue.

Individual sensitivities and allergies vary. Review ingredient and allergen information carefully and contact us if you need clarification before purchasing. We cannot provide individual medical advice.

We will provide food-related declarations and licence information applicable to our products and operations as required by law.

10. Acceptable Website Use

You agree not to misuse the website, attempt unauthorised access, interfere with its operation, submit fraudulent orders, introduce malicious code or use the website for unlawful purposes.

You must not knowingly submit false information, infringe another person's rights or attempt to disrupt the experience or security of other users.

We may take reasonable and lawful action to protect the website, our customers and our business from misuse.

11. Intellectual Property

Unless otherwise stated, website text, brand elements, logos, product photographs, graphics, layout and other content are owned by or licensed to the company and are protected by applicable intellectual property laws.

You may access the website for personal, lawful shopping purposes. You must not reproduce, distribute, modify or commercially exploit website content without permission, except where permitted by law.

12. Third-Party Services and Links

The website may use third-party services, including payment processors, courier providers, analytics services or external links. Those services may be governed by separate terms and privacy policies.

External links are provided for convenience. We do not control all third-party websites or services and are not responsible for their independent content or practices. This does not exclude responsibility that cannot legally be excluded.

13. Liability and Consumer Rights

We will perform our obligations in accordance with applicable law. Nothing in these terms excludes or limits a liability, guarantee, remedy or consumer right that cannot lawfully be excluded or limited.

To the extent permitted by law, we are not responsible for losses caused solely by circumstances outside our reasonable control, misuse of products contrary to label directions, or inaccurate information supplied by a customer. Each situation will be assessed according to the facts and applicable law.

Nothing in this section removes remedies available for defective products, misleading representations, non-delivery or other matters where the law provides a remedy.

14. Privacy and Personal Information

We handle personal information in accordance with our Privacy Policy, available at [Insert privacy policy page URL], and applicable data protection laws.

Information may be used as reasonably necessary to process orders, arrange delivery, provide customer support, prevent fraud and meet legal obligations, subject to our Privacy Policy and applicable law.

15. Changes to These Terms

We may update these terms to reflect changes to our services, business practices or legal requirements. The updated version will be published on this page with a revised effective date.

The terms applicable to an order will be determined in accordance with applicable law and the circumstances of the transaction.

16. Governing Law and Disputes

These terms are subject to the laws of India. Any dispute will be handled by the appropriate forum or court with jurisdiction under applicable law.

Nothing in these terms prevents a consumer from approaching a competent consumer commission, regulatory authority or other forum where permitted by law.

17. Contact Information

For questions about these terms, orders or website services, contact:

SHUBHSANKET E-COMMERCE PRIVATE LIMITED
Email: shubhsanketpvtltd@gmail.com
Registered office: Shop No. S-09 A Wing, S N 8/5 Vishwa Residency, Dhayari, Pune, Haveli, Maharashtra, India – 411041.
CIN: U47912PN2026PTC254228

Website: [Insert your official website URL]